ABOUT US
Meet Kathy – Licensed Aesthetician & Founder of Skin Confidence By Kathy My name is Kathy Bennett, and I’m the founder of Skin Confidence By Kathy in Caldwell, New Jersey. I’m a Licensed Aesthetician and Certified Phlebotomist with advanced education and certifications in skincare, chemical peels, microneedling, advanced facial techniques, and professional skincare. Continuing my education has always been important to me because skin is constantly changing, and I believe the way we care for it should continue to evolve too. Skin Confidence By Kathy was created for a reason that goes beyond my credentials. Throughout my career, I knew I wanted to create a different kind of skincare experience. I never wanted someone to walk through my door and feel like just another appointment, another number, or another sale. I created my private studio so I could take my time with each person. I want to understand your skin, listen to what is concerning you, explain what I see, and help you understand how to care for your skin at home as well as in the studio. Every new client begins with a detailed skin analysis because I don’t believe skincare should be one-size-fits-all. Your skin, lifestyle, concerns, and goals are personal, and your skincare plan should be too. Just as important to me is the relationship we build along the way. I want you to feel comfortable asking questions and confident that the recommendations I make are based on what I believe is appropriate for your skiin. When you support Skin Confidence By Kathy, you are supporting a woman-owned small business that was built with intention and care. I truly value the trust you place in me, the time you spend in my studio, and the support you give my business. My goal is simple: to give you the time, education, personalized attention, and ongoing support you deserve as we work toward healthier skin and bring back your Skin Confidence. 👉Please read to ensure the best experience for all of our valued clients, we kindly ask that you review and adhere to the following spa policies. These guidelines are in place to respect both your time and ours. • Appointment Confirmation Please confirm your appointment at least 48 hours in advance. Changes or cancellations must also be made at least 48 hours prior to your scheduled service. • Unconfirmed Appointments Appointments not confirmed at least 12 hours before the scheduled time will be subject to a 100% charge of the service price. For clients on a treatment series/package, one session will be deducted. • Late Cancellations Cancellations made less than 24 hours before the scheduled appointment time will be charged 100% of the service price. Clients with a treatment series will forfeit one session. • No-Shows and Same-Day Cancellations Failure to attend a scheduled appointment without prior notice, or canceling on the day of the service, will result in a 100% charge of the service price. One session will also be deducted from any existing series/package. • Late Arrivals Clients arriving more than 15 minutes late you may need to reschedule. Please understand the time was reserved for you and it is extremely difficult to fill that time slot with little notice. Repeated cancellations, rescheduled appointments, and/or no-shows appointments will require 50% pre-payment fee before scheduling an appointment. I understand people get sick and/or emergencies occur. I will do my best to accommodate these rare occasions with grace. Thank you for understanding. I do document the occurrences to prevent abuse of the policy. **Please remember when you are scheduled for a session at Skin Confidence By Kathy make sure you have not been treated with Botox/and or Facial fillers, 14 days prior for Botox and 21 days for Facial Fillers. Please also coordinate your facial appointment and your injection appointment to avoid having to cancel your appointment with us. If you cancel 48 hours prior to your appointment and/or come in and you have received any of these cosmetic treatments and it’s in the time frame stated above, I will not be able to treat your skin. There will be a 100% service fee charged and I will have to reschedule your appointment. We appreciate your understanding and cooperation as we strive to provide exceptional service to all clients. If you have any questions or need assistance, please don’t hesitate to reach out. To ensure the highest quality of care and safety, we kindly ask all clients to review the following policies: • Medical Conditions & Allergies Please inform your esthetician of any allergies, medical conditions, or sensitivities that may require special attention. Certain conditions may be contraindicated for treatment and may necessitate a delay or denial of service. • Pregnancy Notification If you are pregnant or planning to become pregnant, please notify us in advance. A medical clearance note from your OB-GYN is required in order to receive facial treatments or purchase skincare products during this time. • Communication If you need to reach us and we are with a client or unavailable, please leave a detailed message with your name and phone number. We will return your call as soon as possible. • Guests For your safety and comfort, we are unable to accommodate guests, including children, in the treatment room during services. • Package Policy All treatment packages must be paid in full on the day of your first session. To achieve optimal results, the series must be completed within the recommended time frame. Unused sessions are non-refundable. If the series is not completed, you may be charged the difference between the discounted package and the full price of services used. This charge will be applied to the credit card on file. • Service Disclaimer All services are for cosmetic and beautification purposes only. No medical claims are made, and individual results may vary. • Product Returns Due to health regulations, skincare products cannot be returned or exchanged. • Refund Policy There are no refunds for services rendered. Services and packages are non-transferable and may not be shared with others. • Gift Certificates Electronic and physical gift certificates are non-refundable and may not be redeemed for cash, including unused portions. • Payment Processing Fee All credit and debit card transactions are subject to a 3.5% processing fee. *Consent Forms Required forms and waiver consents must be completed at least 48 hours prior to your scheduled appointment. Failure to do so may result in the need to reschedule your appointment.
CANCELLATION POLICY
Studio Policies To ensure every client receives quality service and uninterrupted care, the following policies are in place. By scheduling an appointment, you acknowledge and agree to these terms. APPOINTMENTS & DEPOSITS • A deposit is required for all new clients. • Series packages require a 50% scheduling fee when appointments are booked. • The remaining balance must be paid in full on the day of your first session. • After booking online, you should receive a confirmation by text and email within five minutes. If you do not receive both, please contact us immediately at (201) 921-0135 to prevent appointment confusion, no-show fees, or late-cancellation charges. CANCELLATIONS, CONFIRMATIONS & NO-SHOWS Your appointment time is reserved exclusively for you. Last-minute changes make it difficult to offer that time to another client. • Please provide at least 48 hours’ notice when canceling or changing an appointment. • Appointments not confirmed at least 24 hours in advance will be charged 100% of the scheduled service fee. • Cancellations made less than 24 hours before the appointment will be charged 100% of the scheduled service fee. • No-shows and same-day cancellations will be charged 100% of the scheduled service fee. • Series clients will forfeit one session for an unconfirmed appointment, late cancellation, same-day cancellation, or no-show. • Clients arriving 15 minutes late may need to reschedule and may be responsible for the scheduled service fee. • Repeated cancellations, rescheduling, or no-shows will require a 50% scheduling fee before future appointments can be scheduled. We understand that illness and genuine emergencies happen. Consideration may be given when appropriate; however, all occurrences are documented to help ensure these policies are applied fairly. TREATMENT REQUIREMENTS & RESTRICTIONS BOTOX AND DERMAL FILLERS If you have received Botox or dermal fillers, you must wait the required amount of time before receiving a facial or skincare service. Please schedule your appointment accordingly. • You must wait at least 14 days after receiving Botox. • You must wait at least 21 days after receiving dermal fillers. • If you arrive within either restricted timeframe, your service cannot be performed, and 100% of the scheduled service fee will apply. TOPICAL PRODUCTS Please discontinue the following at least five days before your appointment unless otherwise directed by your prescribing medical provider: • Retinol • Retin-A or tretinoin • Tazarotene • Benzoyl peroxide • AHAs or BHAs • Prescription topical products Medical conditions, allergies, medications, and recent procedures must be disclosed before your service. Certain circumstances may require a service to be modified, postponed, or declined. If you are pregnant, planning a pregnancy, or newly pregnant, please notify us before scheduling. A medical clearance note from your OB/GYN is required before receiving a facial or purchasing skincare products. All services are performed for cosmetic and beautification purposes only. No medical claims are made, and individual experiences vary . SERIES PACKAGES • Series must be completed within the recommended timeframe. • Incomplete series are non-refundable. • If a series is not completed according to the agreed schedule, you may be charged the difference between the package price and the individual prices of the sessions received. This amount may be charged to the card on file. • Series sessions cannot be transferred or shared with another person. STUDIO GUIDELINES • Children are not permitted in the studio. Please arrange childcare before your appointment. • Additional guests cannot be accommodated in the treatment room. • If you call while a service is in progress, please leave your name and telephone number. Your call will be returned as soon as possible. • All required waivers and consent forms must be completed through the GlossGenius confirmation email sent 72 hours before your appointment. PAYMENTS, REFUNDS & PRODUCTS • Services that have already been performed are non-refundable. • Skincare products cannot be returned for health and hygiene reasons. • Gift cards and electronic gift certificates are non-refundable and cannot be redeemed for cash. • A 3.5% processing fee is added to debit and credit card transactions. • Gratuities are always appreciated and may be added at checkout.